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How to enable your agents to do their best work
Learn how to build an agent-powered platform that uses product code, customer engagement, and instance data to provide agents with the context they need to excel.
We replaced our CS platform with a tool we built on top of the customer usage data PostHog already collects. It turns raw events into signals a GTM team can act on, and the way we structured the data is what lets agents work with it, not just humans. Live, I’ll open Claude in a terminal and ask it to debug a test customer question, and watch it pull from three sources at once - the product source code, the customer’s engagement with PostHog, and the customer’s own event data - and return an answer that shows exactly what each one contributed. The bigger picture: by 2030, I believe software’s primary user will be an agent. This tool is my team’s first step in that direction, starting with the GTM stack we use ourselves.